Instant Messaging (“Chat”) has become the most popular form of communication not only replacing email in our private lives but highlighting the need for the same efficient and convenient technology at work and to service clients. Due to its rapid adoption, tools such as WhatsApp have been passively “accepted” (or worse, promoted) without appreciating the legal and regulatory risks which the business has now taken. There has been hundreds of articles covering the security risks and personal data usage (don’t forget WhatsApp is part of Facebook) but very few answering the simple question – what risks do I really have as an employer if my employees use WhatsApp?
Chat has fundamentally changed the way we communicate with our family and friends. The same technology is now entering the workplace sometimes just for internal purposes (with Slack or MS teams) or with the ability to go outside of the firm, with clients, which is where our solution, Qwil Messenger comes in. It is so simple, but so disruptive at the same time. We summarise the top 6 comments and our answers gathered over 100s of meetings and training sessions while deploying Qwil Messenger.
A new contract workflow and integration with Salesforce helps UK professional chat service, Qwil Messenger, scale across the globe. Having considered a variety of solutions, CFO Laurent Guyot explains how the ability to manage the contract lifecycle – from generation, to in-term upgrades, renewals and even payment handling – led to Qwil Messenger adopting DocuSign in 2018.
Although not designed for business usage, WhatsApp has nevertheless become a principal communication channel for staff and clients due to the lack of a suitable alternative.
Despite many compliance departments banning the use of WhatsApp at work, is it too little too late if your staff have already installed the app and accepted the terms?
As all companies prepare for new data protection regulation, giving rights back to individuals and improved access by authorities to data, differentiating between secrecy and privacy has become even more important.
This is especially relevant when we consider the importance of chat platforms in our daily life and the reliance on an un-interrupted service for professional communications.
Highlighting the dangers, risks or even penalties associated with the use of a product is usually not enough to change a person’s behaviour.
A proper alternative which delivers an equivalent or superior experience or outcome must be offered.
The transition from on-premise to cloud-based server solutions is well underway as companies recognise their ease of management, scalability, flexibility, security and significant cost benefits.
Whereas deciding where to house in the cloud was initially driven by technical or cloud availability, this has now shifted to meet ever evolving legal and regulatory data protection policies globally.
When, while the lovely valley teems with vapour around me, and the meridian sun strikes the upper surface.
A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy.