News for Spring 2020
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In the space of just a few weeks, businesses have had to rethink their ways of working internally and with clients. Face-to-face
conversations are now off the table and digital channels, such as Qwil, are helping firms adjust their engagement models
according to the new reality. Security and compliance remain essential but tools also need to be intuitive to use by both staff and
clients and able to be rapidly deployed.
Since our last update, adoption and usage of Qwil has accelerated and will soon reach 2,600 organisations from major financial
institutions and advisory networks through to schools, charities and associations.
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Watch our latest demo
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We recently hosted a webinar that demonstrates the current and future capabilities of our platform including the use of bots and
automated messaging (see below for more details).
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Capita teams up to cater for demand
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Capita has teamed up with Qwil to offer a "rapid launch" proposition for wealth management and private banking clients. The
intention is to help get clients live in a matter of weeks, to drive adoption and to enable them to generate immediate benefits all
for a fixed price. Find out more from the
Capita
team
.
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Automated messaging has arrived
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The first of a number of simple to use, excel-based tools to automate messaging via Qwil has arrived. Our chat butler toolkit allows an
authorised user to automatically send messages to groups of users via the butler. See the tool in action in our
demo video
.
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Team-based chats
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Qwil now supports providing services to clients via a pool of resources (team) which can be added to the address book of
both internal and external users. Team users can co-ordinate support and servicing conversations including adding relevant staff
users in the same way as a call contact centre.
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Qwil customer service and support
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We often get asked about how we approach support and servicing. Our online services are
available for you: Qwil Status, Qwil Support for FAQs as well as our secure Customer Documentation site.
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Qwil Status
- service availability
You
can now check Qwil status (
https://status.qwil.io/
)
which monitors our service uptime around-the-clock and any reported problems experienced with service availability.
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Qwil Support
- FAQs
Qwil support (
https://support.qwil.io/
) is our end-user support site where you can find all of the answer to frequently asked questions. This is intended for both
administrators (for help with the initial setup and deployment) at your organisation as well as your end staff and client users.
Please ensure your staff are aware of this site and direct your users here for answers in the first instance.
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Customer documentation site
- on request for enterprise customers
As a reminder, all of our customer success
documentation is available on our secure site (
https://docs.qwil.io
) and is updated as features are added. Two useful quick start guides have recently been added. Our latest product plans and
features can also be viewed
here
.
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