News for February 2019
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Welcome to our February update. This month's update includes news about our improved customer and end user support material, as well as
an overview of new features in the pipeline.
Please feel free to communicate these updates with your staff, clients and partners. Remember, all of our customer success
documention is available on our
secure site
and is updated as features are added.
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Android Notifications
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Our Android app launch last month was very well received by customers. However, subject to which
model and operating system users are using, there may be additional steps to take on the device to enable notifications for apps such as
Qwil. We have drafted a
troubleshooting guide
for the most common
Android devices and operating systems. We will also add this information to the Chat Butler welcome message for new users.
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End User Online Support
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We have enhanced our public website
support
page
to supplement our FAQs. This now includes a step-by-step guide for getting setup, troubleshooting tips and a complete user
manual for chat users.
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Data Reviewer Guide
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Qwil administrators can now allow authorised users to search across all of the conversations that have
taken place in their organisation. Our data reviewer guide explains how chats can be searched using keywords and results can be filtered
by senders, and date/time parameters. Be sure to let your compliance department know they can access this functionality
now.
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API Integration Guide
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We have now published a guide for administrators and developers who want to integrate with Qwil
Messenger's API. This includes how API Keys can be created and maintained, and describes the available calls and how to make them
successfully. We also provide a sample postman collection file to test with.
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New Features Coming Soon
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Keep an eye out for new features being added. This includes enhancements to the data reviewer search
toolkit, the introduction of "deep linking" behaviour throughout the app, emojis on the web app, as well as chat export and user
administration improvements.
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